Rodinný podzim s plnou penzí – Děti ZDARMA!

To start with the positive: the rooms were spacey, clean and nicely designed. To call the hotel a Spa Resort & Hotel is unfortunately misleading. It has 140 rooms with 3 types of sauna each with a capacity of around 10 people (probably more if you don't mind skin to skin contact). During our stay the steam bath was "in maintenance" and was only used to dispose of waste water from cleaning the floor. The relax area is in a hallway connecting the swimming pool with the sauna and has only 5 plastic beds which are right next to a sliding door to the outside ... so it is not quiet or will you stay warm. The floor was permanently flooded with water from the showers so basically the hallway was one big puddle which was cleaned regularly and the dirty water was then pushed into the steam bath. The swimming area looked nice but we didn't use it too much since it is more designed to entertain kids. The outdoor pool looks lovely and is big the water however did not smell clean. So our wellness weekend did not involve a lot of wellness. The praised food (buffet) experience gets maximum 5 of 10 points. Oversalted, overcooked and dried treats from the breakfast were served on the buffet and vice versa. In our room the mini fridge didn't work and couldn't be fixed and the same counts for the ventilation in our bathroom. If you want to retreat and maybe watch TV the experience is dire ... the functions of the "smart" are limited to watching hotel information and channel up and down (and that in an incredibly slow speed) - so unless you are Polish unusable. All in all advertising this hotel as a 5 Star hotel is a massive exaggeration. Even though we bought a discounted package, what we paid is too much for what we got.

We really enjoyed the overall environment of the hotel, including the room, which was clean, comfortable, and nicely designed. However, we did encounter a few issues during our stay. On the first evening, there was no vegan meal option available, even though we had informed the hotel in advance about our dietary requirements. Thankfully, after raising this with the staff, the kitchen quickly prepared a suitable dish for us, which we appreciated. One thing that could definitely be improved is the food labeling. There were no descriptions or allergen information provided for the dishes, which made it difficult to know what we were eating — especially important for people with dietary restrictions or allergies. Unfortunately, the biggest disappointment was the sauna area. Many guests entered the saunas in swimwear directly from the pool, without showering, and did not use towels to sit on. This felt very unhygienic and took away from the overall wellness experience. We also attended a sauna ceremony which was not well handled. The temperature was extremely high, and when water was poured onto the stones, the steam burst was so intense that it felt painful on the skin. I, along with many others, had to leave the sauna before the ceremony ended. My back and shoulders were left visibly red afterward. While the hotel has a lot of potential and some very positive aspects, especially in terms of the environment and hospitality, there are a few areas — especially around hygiene and wellness standards — that would benefit from better management.

Hotel ***** Pokoj ***** Personál ***** Snídaně ***** Restaurace ***** Wellness **** Parkování *** Kids club *** Pobyt jsme si velmi užili. Vše je na vysoké úrovni. Velmi ochotný personál. Přesto vidím rezervy v kapacitě parkovacích míst a rovněž vyžití pro děti 5-9 let (Kids club). Někdy se opět rádi vrátíme.